ST.
LOUIS - A survey conducted by two Working Groups of the
National Association of Insurance Commissioners (NAIC) shows state
consumer service representatives are doing a good job at serving
insurance policyholders through consumer outreach, complaint
investigation, disaster recovery support and enforcement efforts. The
NAIC’s Consumer Protections (EX) Working Group and the Complaint
Handling & Reporting Standards (D) Working Group sponsored the survey.
The Consumer Protections (EX) Working Group reviewed the outcome of the
survey, which was created to gain insight into the world of consumer
services operations. Results showed that most consumer services
personnel spend more than 80 percent of their time responding to
consumer complaints.
"These results confirm the states’ commitment to consumer protection and
responding to consumer issues at the local level," said Wisconsin
Commissioner of Insurance Jorge Gomez, who is Chair of the Consumer
Protections Working Group.
