From: Captive International

The so-called Great Resignation, which many see as a phase of the pandemic, has resulted in a change in mindset in the way employers view workers’ compensation claims, especially those related to COVID-19.

That was one of the main discussion points on a panel discussion called ‘Claims Management Coming from a Pandemic Transition Period’, which took place at the Captive Insurance Companies Association’s (CICA) annual conference, taking place in Tucson this week (March 6-8).

The Great Resignation is a phenomenon that describes record numbers of people leaving their jobs as the COVID-19 pandemic ends. Almost 70 million Americans quit their jobs last year, in search of either better pay, better benefits or a better work-life balance. This phenomenon has forced employers to reassess their own offering and approach to attracting staff.

The session discussed the implications of a new source of claims (COVID-19) for the industry’s approach to claims and outcomes. Panellists discussed how other types of claims, such as property/casualty, are handled; COVID claims as related to compensability; and other topics including the increased use of innovative tools such as telemedicine and telephonic case management.